
Maintenance & Troubleshooting 6 - 11
Cables
Trigger Handle
Table 6-6
Troubleshooting the Cables
Symptom Possible Cause Action
MC55 battery is
not charging.
MC55 was
disconnected from AC
power too soon.
Connect the power cable correctly. Confirm main battery is
charging under Start > Settings > System > Power. The 2400
mAh battery fully charges in approximately four hours and the
3600 mAh battery charges in approximately six hours.
Battery is faulty. Verify that other batteries charge properly. If so, replace the
faulty battery.
The MC55 is not fully
attached to power.
Detach and re-attach the power cable to the MC55, ensuring it
is firmly connected.
During data
communication,
no data
transmits, or
transmitted data
was
incomplete.
Cable was
disconnected from
MC55 during
communications.
Re-attach the cable and retransmit.
Incorrect cable
configuration.
See the system administrator.
Communication
software is not installed
or configured properly.
Perform setup as described in the Chapter 3, ActiveSync.
Table 6-7
Trigger Handle
Problem Cause Solution
Scan line does not appear
when trigger is pressed.
MC55 is not attached properly to the
Trigger Handle and is not making
contact with the connector.
Remove the MC55 from the Trigger
Handle and reinsert.
MC55 does not contain a scanning
application.
Load a scanning application on the
MC55. Refer to the MC55 Integrator
Guide.
Scanning application is not active. Start the scanning application.
MC55 battery does not
charge when Trigger Handle
is placed in a cradle.
Trigger Handle is not properly seated
in the cradle.
Remove the Trigger Handle from the
cradle and reinsert.
Power is not available to the cradle. Ensure that power connections to the
cradle are connected properly.
Cannot print to printer. Printer cable not connected properly. Ensure cable is connected properly to
the printer and Trigger Handle.
MC55 does not wake from
suspend mode when trigger
is pressed.
The trigger only wakes the MC55 from
the suspend mode if a scanning
application is active.
Press a key on the MC55 to wake from
the suspend mode.
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