
6 - 6 MC65 Integrator Guide
During data
communication, no data
transmitted, or
transmitted data was
incomplete.
MC65 removed from
cradle or
disconnected from
host computer during
communication.
Replace the MC65 in the cradle, or reattach the communication cable
and re-transmit.
Incorrect cable
configuration.
See the system administrator.
Communication
software was
incorrectly installed or
configured.
Perform setup. Refer to the MC65 Integrator Guide for details.
No sound. Volume setting is low
or turned off.
Adjust the volume.
MC65 shuts off. MC65 is inactive. The MC65 turns off after a period of inactivity. If the MC65 is running
on battery power, set this period from 1 to 5 minutes, in one-minute
intervals.
Check the Power window by selecting Tap Status Bar > .
Battery is depleted. Replace the battery.
Battery is not inserted
properly.
Insert the battery properly. See Installing the Battery on page 1-4.
Tapping the window
buttons or icons does not
activate the
corresponding feature.
Screen is not
calibrated correctly.
Re-calibrate the screen. Press Blue key - Backspace key.
The device is not
responding.
Reset the device. See Resetting the MC65 on page 1-8.
A message appears
stating that the MC65
memory is full.
Too many files stored
on the MC65.
Delete unused memos and records. If necessary, save these records
on the host computer (or use an SD card for additional memory).
Too many
applications installed
on the MC65.
Remove user-installed applications on the MC65 to recover memory.
Select Start > Settings > System and tap the Remove Programs
icon. Select the unused program and tap Remove.
The Charging/Battery
Status LED flashes with
the Power button is
pressed and the MC65
does not turn on.
The MC65’s battery is
low.
Recharge the battery.
Camera application does
not launch.
DataWedge
application running.
Stop DataWedge application. Tap Start > Settings > System > Task
Manager. Select DataWedge application and tap End Task.
Table 6-1
Troubleshooting the MC65 (Continued)
Problem Cause Solution
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