Motorola SBV6120E Guía de instalación descargar pdf (Pagina 24)

4 Troubleshooting Tips 24

Problem Possible Solution

your operating system described in Configuring TCP/IP. Call your

service provider if you need an IP address.

No telephone service

- or -

TEL 1 or TEL 2 LED is off

• If your telephone requires external power, check the AC power

connection to your telephone.

• Check the connection between the SBV6120 and your telephone. If

they are properly connected and the TEL 1 or TEL 2 LED remains off,

the telephone line is not set up for voice service. Contact your service

provider.

• Check the coaxial cable on the SBV6120 and the electrical outlet. Hand-

tighten the cable connectors if necessary.

• Check the lights on the front panel. Make sure the green power light is

on. If it is not, check that the power cord is properly plugged into the

electrical outlet and the digital voice modem.

• If you have cable TV, check that your TV is working and the picture is

clear. If you cannot receive your regular TV channels, your telephone

service will not function.

Front Panel LEDs and Error Conditions

LED Turns Off During Startup, If: Turns Off During Normal Operation, If:

POWER SBV6120 is not properly plugged into the

power outlet

SBV6120 is unplugged

RECEIVE Downstream (receive) channel cannot be

acquired

Downstream channel is lost

SEND Upstream (send) channel cannot be

acquired

Upstream channel is lost

ONLINE IP registration is unsuccessful IP registration is lost

TEL 1 or

TEL 2

If either TEL LED fails to flash during

startup, telephone line configuration has

failed

Connected during a phone call and does

not blink, telephone connection is lost

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Motorola SBV6120E Guía de instalación Pagina 24