
Maintenance & Troubleshooting 8 - 11
Cable Adapter Module
Spare battery is
not charging.
Battery not fully seated in
charging slot.
Remove and re-insert the spare battery into the cradle, ensuring it is
firmly seated.
Battery inserted
incorrectly.
Ensure the contacts are facing down and toward the back of the
cradle.
Battery is faulty. Verify that other batteries charge properly. If so, replace the faulty
battery.
During data
communications,
no data was
transmitted, or
transmitted data
was incomplete.
MC9190-G removed from
cradle during
communications.
Replace MC9190-G in cradle and retransmit.
Incorrect cable
configuration.
See the System Administrator.
Communications
software is not installed
or configured properly.
Perform setup as described in
Chapter 2, Accessories
.
Ensure that Microsoft ActiveSync 4.5 or greater is installed on the
host computer.
Table 8-6
Troubleshooting the Single Slot Serial/USB Cradle (Continued)
Symptom Possible Cause Action
Table 8-7
Troubleshooting The Cable Adapter Module
Symptom Possible Cause Action
MC9190-G
battery is not
charging.
MC9190-G was removed
from CAM or CAM was
unplugged from AC
power too soon.
Ensure CAM is receiving power. Ensure MC9190-G is attached
correctly. Confirm that the battery is charging. If a MC9190-G battery
is fully depleted, it can take up to four hours to fully recharge a
battery (if the MC9190-G is off and longer if the MC9190-G is
operating).
For Windows Mobile 6.5 devices, view battery status by tapping
Start
>
Settings
>
System
>
Power
.
For WinCE 6.0 devices, view battery status by tapping
Start
>
Settings
>
Control Panel
>
Power
.
Battery is faulty. Verify that other batteries charge properly. If so, replace the faulty
battery.
The MC9190-G is not
fully attached to the
CAM.
Detach and re-attach the CAM to the MC9190-G, ensuring it is firmly
connected.
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