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Maintenance & Troubleshooting 13 - 5
Troubleshooting
ES400
Table 13-1
Troubleshooting the ES400
Problem Cause Solution
ES400 does not turn
on.
Battery not
charged.
Charge or replace the battery in the ES400.
Battery not installed
properly.
Install the battery properly. See Installing the Battery on page 1-5.
System crash. Perform a reboot. See Resetting the ES400 on page 2-21.
Battery did not
charge.
Battery failed. Replace battery. If the ES400 still does not operate, perform a
reboot. See Resetting the ES400 on page 2-21.
No power to cradle
or cable.
Ensure that power is applied to the cradle or cable. The Battery
Status LED flashes green to indicate that the ES400 is charging.
ES400 removed
from cradle while
battery was
charging.
Place the ES400 into the cradle. The 1540 mAh battery fully
charges in less than three hours and the 3080 mAh battery
charges in less than six hours.
Extreme battery
temperature.
Battery does not charge if ambient temperature is below 0°C
(32°F) or above 40°C (104°F).
ES400 not
functioning.
Perform a reboot. See Resetting the ES400 on page 2-21.
Cannot see
characters on display.
ES400 not powered
on.
Press the Power button.
During data
communication, no
data transmitted, or
transmitted data was
incomplete.
ES400 removed
from cradle or
disconnected from
host computer
during
communication.
Replace the ES400 into the cradle, or reattach the USB Rapid
Charging cable and re-transmit.
Communication
software was
incorrectly installed
or configured.
Perform setup. See to ActiveSync on page 12-11 for details.
No sound. Volume setting is
low or turned off.
Adjust the volume. See Adjusting Volume on page 2-19.
ES400 shuts off. ES400 is inactive. The ES400 turns off after a period of inactivity. See Power & Radio
on page 2-15 for more information.
Battery is depleted. Recharge or replace the battery.
- User Guide 1
- Revision History 5
- Table of Contents 7
- Table of Contents vii 9
- Table of Contents ix 11
- Table of Contents xi 13
- Table of Contents xiii 15
- About This Guide 17
- Chapter Descriptions 18
- Notational Conventions 19
- Related Documents 19
- Service Information 20
- Chapter 1 Getting Started 21
- Setting Up the ES400 22
- Getting Started 1 - 3 23
- 1 - 4 ES400 User Guide 24
- Installing the Battery 25
- 1 - 6 ES400 User Guide 26
- Getting Started 1 - 7 27
- 1 - 8 ES400 User Guide 28
- Removing the microSD Card 29
- Removing the SIM Card 29
- Installing the Tether 30
- Chapter 2 Using the ES400 31
- Special Characters 32
- Keypad Remapping 32
- Entering Data 32
- Screen Navigation 33
- Finger Scrolling 34
- Motorola Home Screen 35
- 2 - 6 ES400 User Guide 36
- Using the ES400 2 - 7 37
- 2 - 8 ES400 User Guide 38
- Program Shortcuts 39
- My Apps Window 40
- Tile Bar 40
- Using the ES400 2 - 11 41
- 2 - 12 ES400 User Guide 42
- Device Management 43
- 2 - 14 ES400 User Guide 44
- Power & Radio 45
- 2 - 16 ES400 User Guide 46
- Using the ES400 2 - 17 47
- 2 - 18 ES400 User Guide 48
- Adjusting Volume 49
- Charging the ES400 49
- Printing 50
- Resetting the ES400 51
- Finger Swipe Un-locking 52
- Using the ES400 2 - 23 53
- 2 - 24 ES400 User Guide 54
- Chapter 3 Making Calls 55
- Smart Dialing 56
- Answering a Call 58
- Audio Modes 59
- Using Call Log 60
- Conference Calling 61
- 3 - 8 ES400 User Guide 62
- Making Calls 3 - 9 63
- Making a 3-Way Call 64
- Making Calls 3 - 11 65
- Callback 66
- Appointments 66
- What time is it 67
- Call History 67
- Voice Play Music 67
- What can I say 68
- Chapter 4 Phone Network Setup 69
- 4 - 2 ES400 User Guide 70
- Dual Network Usage 71
- Global Usage 71
- Phone Settings 72
- GSM Services 74
- Internet 75
- 4 - 8 ES400 User Guide 76
- Chapter 5 Using WLAN 77
- Wireless Zero Config Overview 78
- Supported Applications 78
- Fusion Setup 79
- 5 - 4 ES400 User Guide 80
- Using WLAN 5 - 5 81
- Wireless Zero Config Setup 82
- More Information on WZC 83
- 5 - 8 ES400 User Guide 84
- Chapter 6 Messaging 85
- SMS Messaging 86
- Replying to an SMS Message 87
- Viewing an MMS Message 89
- Replying to an MMS Message 89
- 6 - 6 ES400 User Guide 90
- Chapter 7 Data Capture 91
- Data Wedge 92
- Chapter 8 Using the Camera 93
- 8 - 2 ES400 User Guide 94
- Camera Settings 95
- 8 - 4 ES400 User Guide 96
- Recording Video 97
- Video Settings 97
- Video Menu Options 98
- Viewing Pictures and Video 99
- Select Mode 100
- Gallery Menu 100
- Image Viewer 100
- Using the Camera 8 - 9 101
- Video Viewer 102
- Using the Camera 8 - 11 103
- 8 - 12 ES400 User Guide 104
- Chapter 9 Bluetooth 105
- Security 106
- Bluetooth Configuration 106
- Bluetooth Power States 107
- Turning Bluetooth On and Off 107
- Disabling Bluetooth 108
- Available Services 109
- Internet Sharing 110
- Hands-free Services 111
- Serial Port Services 111
- ActiveSync Using Bluetooth 112
- Bluetooth 9 - 9 113
- Dial-Up Networking Services 114
- Connect to a HID Device 114
- A2DP/AVRCP Services 115
- 9 - 12 ES400 User Guide 116
- Introduction 117
- Software Installation 117
- ES400 GPS Setup 117
- Operation 118
- Assisted GPS 118
- Using GPS Navigation 10 - 3 119
- 10 - 4 ES400 User Guide 120
- Chapter 11 Settings 121
- 11 - 2 ES400 User Guide 122
- Locking the ES400 123
- 11 - 4 ES400 User Guide 124
- Settings 11 - 5 125
- Microsoft Locking 126
- Password Locking Setup 127
- Switching the Dialer 128
- Device Management Window 128
- Power Profiles 129
- 11 - 10 ES400 User Guide 130
- Accelerometer 131
- Optical Nav Pad 131
- Key Remapping 132
- Remap a Key to a Function 133
- Remap Simultaneous Keys 134
- Editing a Remap Key 134
- Master Reset 135
- Program Shortcuts Setup 136
- My Apps Window Setup 137
- Card Setup 138
- Weather Card Setup 139
- Time Tracker Setup 140
- Email Setup 141
- 11 - 22 ES400 User Guide 142
- Settings 11 - 23 143
- Editing an Email Account 144
- Setting Email Signatures 145
- MMS Messaging 146
- Voice Commander 147
- Application Settings 148
- Music Settings 149
- Digit Trainer Settings 149
- Digit Setting Settings 150
- Advanced Settings 150
- Chapter 12 Accessories 151
- USB Rapid Charge Cable 152
- Single Slot USB Cradle 153
- 12 - 4 ES400 User Guide 154
- Vehicle Holder 155
- Install the ES400 156
- Connect Power 157
- Remove the ES400 158
- Host Adapter 159
- 12 - 10 ES400 User Guide 160
- ActiveSync 161
- 12 - 12 ES400 User Guide 162
- Maintaining the ES400 163
- Battery Safety Guidelines 163
- Cleaning 164
- Cleaning the ES400 165
- Cleaning Cradle Connectors 166
- Cleaning Frequency 166
- Troubleshooting 167
- 13 - 6 ES400 User Guide 168
- Bluetooth Connection 169
- Single Slot USB Cradle 169
- Table A-1 171
- A - 2 ES400 User Guide 172
- A - 4 ES400 User Guide 174
- Appendix B Keypads 177
- B - 2 ES400 User Guide 178
- Keypads B - 3 179
- Special Character Key 180
- Windows Mobile Home Screen 181
- C - 2 ES400 User Guide 182
- Classic Today Screen 183
- Windows Mobile Dialer 184
- Making a Call 185
- Using Contacts 186
- Using Call History 187
- Making a Speed Dial Call 187
- Speed Dial 188
- Location Number 188
- Missed Call Notification 189
- Emergency Calling 189
- Muting a Call 189
- Using Speed Dial 190
- Managing Call History 192
- Viewing Call Status 193
- Using the Call History Menu 193
- Swapping Calls (GSM) 194
- Swapping Calls (CDMA) 195
- Conference Calling (GSM) 196
- Three-way Calling (CDMA) 196
- Installation Using ActiveSync 197
- Installation Using AirBEAM 198
- Update Loader Image 198
- Software Installation D - 3 199
- D - 4 ES400 User Guide 200
- Glossary 201
- Glossary - 2 ES400 User Guide 202
- Glossary - 3 203
- Glossary - 4 ES400 User Guide 204
- Numerics 205
- Index - 2 ES400 User Guide 206
- Index - 3 207
- Index - 4 ES400 User Guide 208
- Index - 5 209
- Index - 6 ES400 User Guide 210
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