
13 - 6 ES400 User Guide
Tapping the window
buttons or icons does
not activate the
corresponding
feature.
Screen is not
calibrated correctly.
Re-calibrate the screen. Tap Start > Settings > System > Screen
> Align Screen button.
The ES400 is not
responding.
Reboot the ES400. See Resetting the ES400 on page 2-21.
A message appears
stating that the ES400
memory is full.
Too many files
stored on the
ES400.
Delete unused memos and records. If necessary, save these
records on the host computer (or use an microSD card for
additional memory).
Too many
applications
installed on the
ES400.
Remove user-installed applications on the ES400 to recover
memory. Tap Start > Settings > System > Remove Programs.
Select the unused program and tap Remove.
Camera application
does not launch.
DataWedge
application running.
Stop DataWedge application. Tap Start > Settings > System >
DataWedge. Tap Running to stop DataWedge and then tap OK.
The ES400 does not
decode while reading
a bar code.
Scanning
application is not
loaded.
Load a scanning application on the ES400. See your system
administrator.
Unreadable bar
code.
Ensure the symbol is not defaced.
Distance between
exit window and bar
code is incorrect.
Place the ES400 within proper scanning range.
ES400 is not
programmed for the
bar code.
Program the ES400 to accept the type of bar code being scanned.
Refer to the EMDK.
ES400 is not
programmed to
generate a beep.
If the ES400 does not beep on a good decode, set the application
to generate a beep on good decode.
Phone service is not
available with SIM
card installed.
SIM card might not
be installed
properly.
Re-install SIM card and ensure that it is seated properly. See
Installing the SIM Card (GSM Only) on page 1-4.
Table 13-1
Troubleshooting the ES400 (Continued)
Problem Cause Solution
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